Technical Support


Welcome to the JB Dollar Tech Support Home Page.

If you are having problems with the Our Websites, disable your Pop-up blocking software for www.jbdollar.com Also, Try updating your browser to the newest version.



For Internet Explorer:
Windows XP Click Here
Windows Vista/7 Click here.
For Mozilla Firefox:
Windows, Mac OS Click Here
★Highly recommended by JB IT Dept!

Remember, the IT staff only offers support to JB EMPLYOEES ONLY. We do not give support to clients of JB Dollar Magazine. Use the 'Request' Button to Request and Submit a Tech Support Ticket.


Tech support is available from 9am-5:30pm, Monday-Friday.
☎ Phone Number: 330-659-3590.


PLEASE NOTE:
ALL Computers sent to JB Dollar Corp. HQ MUST have a Work Order sent with them.
Systems without a JB Work Order WILL NOT be worked on until a Work Order is received.
Download Work Order (PDF)


Remember, you can always request tech support online, by clicking here or on the top menu listed as 'Online Request'.

Antivirus Installation


We are currently using AVG Antivirus by Grisoft. It is free and offers many features and protection.
If you would like to obtain a copy, you can Click Here.


Alternatively, You can install AVAST!. AVAST! is also a very good 100% Free Antivirus Solution.
If you would like to obtain a copy, you can Click Here.

JB Email on Smart Phones

Click Logo For How-To

Droid Users iPhone Users Blackberry Users
For how to setup your email on Outlook, Click Here.

Submitting Client Artwork

If you have Artwork for an Ad JB Dollar is working on and need to get it to us fast, Email it to jbdollartart@runbox.com.
Clients may also email the above address directly. Please note that this only works for digital copies of Artwork.
(PDF, JPG, GIF, PNG & BMP Files).
You will need to attach the picture file in your email message.

JB Dollar Office

Looking for contracts? Important documents you need to print out? Trying to join a video meeting?
Then you need to visit www.jbdollar.com/office.

Easy Virus/Spyware Removal

Think you have a Virus or Spyware?
Download one of the following programs and do a scan on your system.

 Malwarebytes - Anti-Malware
This program will finds most Malware and Trojans. It's Free and scans quickly.
Download

 Spybot Search & Destroy
One of the best! Find 1000's of Trojans & Spyware.
Download